Microsoft Teams Calling
Microsoft Teams Calling
Stay connected while working from any location, whether in the office, on the go, or at home, with voice and video calls through VoIP and PSTN with Teams Calling Phone service.
Users can make and receive phone calls directly within Teams by using one of two features: Operator Connect or Direct Routing.
Operator Connect allows businesses to use a Microsoft-certified provider as their carrier, while Direct Routing lets businesses connect their own phone carriers to teams.
With Microsoft Teams Calling, users can switch between chat, meetings, and voice calls without having to use multiple apps or device. This creates a more productive and collaborative way to communicate.
Simplified communications and collaboration
Save time, reduce communications costs, and improve business performance by bringing together calling, chat, and meetings, all in one app that empowers teams with a collaborative and context experience.
Mobile first experiences
Empower your employees in remote, in office, or hybrid work environments with the flexibility of Teams Calling and devices that fit the way you work
Enterprise – Grade Communications
Keep your businesses employees, customers, vendors and prospects connected with the ease of Microsoft Teams calling solutions. Get an experience that is simple to use, manage and highly reliable, with a financially back (SLA) service level agreement of 99.99%
Optimize Your Microsoft 365 Services
Take full advantage of the collaboration, continuity, and employee management features for Operator Connect, including:
- Attendant Console for Microsoft Teams
Attendant Console is a feature that allows selected employees to manage and route incoming calls, view colleague availability, set-up call queues, and manage the status of ongoing calls.
- Call Recording for Microsoft Team
This feature offers policy-led unlimited recording and retention of audio and video calls made within Teams. Useful for organizations that need to retain records of their conversations for compliance, training, or other purposes.
- Business Continuity
1 Call Telecom’s design and implementation of Operator Connect delivers uninterrupted voice service even if Microsoft Teams service is not available, allowing clients to maintain full business operations.
- Streamlined IT Service Management
Our APIs enable integration with a customer’s ITSM platform using an authentication token for a hassle-free log-in experience. This allows your company to efficiently manage phone numbers and users. For example, provisioning and de-provisioning seats, assigning phone numbers to users, and monitoring phone number availability.
- Global Coverage
Phone numbers are available in the US, Canada, Mexico and more than a dozen European countries, with a broader international expansion throughout 2023 into additional countries in Europe, Latin America, and Asia Pacific.
- Professional Implementation
Peace of mind with managed implementation support to handle system configuration, technical staff training, and service activation, all leveraging an automated set of tools to ensure a quick start for all clients.
- Simplified Administration
Enhanced management portal simplifies the native Microsoft administration console, allowing administrators to obtain new phone numbers and deploy new Microsoft Teams seats, in real-time and on-demand.
- Microsoft Cloud Solution Provider
As a Microsoft CSP, Fusion Connect provides more flexible licensing and billing options, and real-time Tier 1 support for Microsoft 365.
- Employee Productivity Management
This 1 Call Telecom offering powered by Fusion Connect value-added service enables companies to manage productivity of a hybrid workforce by identifying strong performers and those who need additional coaching to drive productivity.
Simplified, enterprise-grade features and calling in Microsoft Teams
Basic Call Control
Basic call control
Connect with your team, customers, and partners with voice and video calls from a Teams chat, the Calls app, or the public switched telephone network (PSTN).
Make and Answer Calls
Make and answer calls
Make one-on-one or group calls directly from a chat or use the dial pad to call a phone number.
Let people call your organization and navigate a menu system to speak to the right department, call queue, person, or an operator.
Bring someone else into your one-on-one or group call with the merge function.
Transfer and Ring Back
Transfer and ring back
Transfer a call to a colleague and select ring back if there’s no answer.
Route callers to people in your organization who can help with a particular issue or question.
Transfer between Devices
Transfer calls between devices
Whether on the go or at a desk, at home, or in the office, transfer calls from one device to another while on a call.
Transcribe your Calls
Transcribe your calls
Transcribe calls no matter where you are. Focus on what’s being said, knowing you’ll be able to go back to the recording and transcription afterwards.
Automatically display information via web browser window when an incoming call is answered by a call queue agent.
Access your Voicemail
Access your voicemail
Access, listen to, and review your voicemails using playback controls, voicemail summary, and transcripts.
Make phone calls using PSTN connectivity options combined with the Teams Phone system.
Support customer interaction work streams, using Teams as the hub for internal and external customer connections.
Add Teams Calling to your Microsoft Teams plan today!
As low as $10.95 per month/per user*
Save up to 50% off your Current VoIP or Traditional telephone service now by adding Microsoft Teams Calling to your Microsoft Teams Platform – Maximize Teams and Save!
* Based on the number of users
To Learn More on How you Can Save with Microsoft Teams Calling Call now!