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Save up to 50% off your current communications costs with  Microsoft Teams Calling for Microsoft Teams users!

Get 3 Months of TEAMS Calling FREE !

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Microsoft Teams Calling

Stay connected while working from any location, whether in the office, on the go, or at home, with voice and video calls through VoIP and PSTN with Teams Calling Phone service.

Users can make and receive phone calls directly within Teams by using one of two features: Operator Connect or Direct Routing.

Operator Connect allows businesses to use a Microsoft-certified provider as their carrier, while Direct Routing lets businesses connect their own phone carriers to teams.

With Microsoft Teams Calling, users can switch between chat, meetings, and voice calls without having to use multiple apps or device. This creates a more productive and collaborative way to communicate.

Simplified communications and collaboration

Save time, reduce communications costs, and improve business performance by bringing together calling, chat, and meetings, all in one app that empowers teams with a collaborative and context experience.

Mobile first experiences

Empower your employees in remote, in office, or hybrid work environments with the flexibility of Teams Calling and devices that fit the way you work

Enterprise – Grade Communications

Keep your businesses employees, customers, vendors and prospects connected with the ease of Microsoft Teams calling solutions.  Get an experience that is simple to use, manage and highly reliable, with a financially back (SLA) service level agreement of 99.99%

Optimize Your Microsoft 365 Services

Take full advantage of the collaboration, continuity, and employee management features for Operator Connect, including:

  • Attendant Console for Microsoft Teams
    Attendant Console is a feature that allows selected employees to manage and route incoming calls, view colleague availability, set-up call queues, and manage the status of ongoing calls.
  • Call Recording for Microsoft Team
    This feature offers policy-led unlimited recording and retention of audio and video calls made within Teams. Useful for organizations that need to retain records of their conversations for compliance, training, or other purposes.
  • Business Continuity
    1 Call Telecom’s design and implementation of Operator Connect delivers uninterrupted voice service even if Microsoft Teams service is not available, allowing clients to maintain full business operations.
  • Streamlined IT Service Management
    Our APIs enable integration with a customer’s ITSM platform using an authentication token for a hassle-free log-in experience. This allows your company to efficiently manage phone numbers and users. For example, provisioning and de-provisioning seats, assigning phone numbers to users, and monitoring phone number availability.
  • Global Coverage
    Phone numbers are available in the US, Canada, Mexico and more than a dozen European countries, with a broader international expansion throughout 2023 into additional countries in Europe, Latin America, and Asia Pacific.
  • Professional Implementation
    Peace of mind with managed implementation support to handle system configuration, technical staff training, and service activation, all leveraging an automated set of tools to ensure a quick start for all clients.
  • Simplified Administration
    Enhanced management portal simplifies the native Microsoft administration console, allowing administrators to obtain new phone numbers and deploy new Microsoft Teams seats, in real-time and on-demand.
  • Microsoft Cloud Solution Provider
    As a Microsoft CSP, Fusion Connect provides more flexible licensing and billing options, and real-time Tier 1 support for Microsoft 365.
  • Employee Productivity Management
    This 1 Call Telecom offering powered by Fusion Connect value-added service enables companies to manage productivity of a hybrid workforce by identifying strong performers and those who need additional coaching to drive productivity.

Simplified, enterprise-grade features and calling in Microsoft Teams

Basic Call Control

Basic call control

Connect with your team, customers, and partners with voice and video calls from a Teams chat, the Calls app, or the public switched telephone network (PSTN).

Make and Answer Calls

Make and answer calls

Make one-on-one or group calls directly from a chat or use the dial pad to call a phone number.

Auto Attendant

Auto attendant

Let people call your organization and navigate a menu system to speak to the right department, call queue, person, or an operator.

Merge Calls

Merge calls

Bring someone else into your one-on-one or group call with the merge function.

Transfer and Ring Back

Transfer and ring back

Transfer a call to a colleague and select ring back if there’s no answer.

Call Queing

Call queues

Route callers to people in your organization who can help with a particular issue or question.

Transfer between Devices

Transfer calls between devices

Whether on the go or at a desk, at home, or in the office, transfer calls from one device to another while on a call.

Transcribe your Calls

Transcribe your calls

Transcribe calls no matter where you are. Focus on what’s being said, knowing you’ll be able to go back to the recording and transcription afterwards.

Screen POP

Screen pop

Automatically display information via web browser window when an incoming call is answered by a call queue agent.

Access your Voicemail

Access your voicemail

Access, listen to, and review your voicemails using playback controls, voicemail summary, and transcripts.

PSTN Calling

PSTN calling

Make phone calls using PSTN connectivity options combined with the Teams Phone system.

Contact Center

Contact center

Support customer interaction work streams, using Teams as the hub for internal and external customer connections.

Add Teams Calling to your Microsoft Teams plan today!

As low as $10.95 per month/per user*

Save up to 50% off your Current VoIP or Traditional telephone service now by adding Microsoft Teams Calling to your Microsoft Teams Platform – Maximize Teams and Save!

* Based on the number of users

To Learn More on How you Can Save with Microsoft Teams Calling Call now!

Call (855) 770-9127